FAQ
General Inquiries
Yes, our LED strips can be cut at the designated cutting marks (marked with a scissor icon or a line). Please ensure you cut only at these points to avoid damaging the circuit.
Absolutely. We encourage our clients to test our products before placing bulk orders. Please contact our sales team to request samples for your project evaluation.
Yes, all WISEN products are fully compliant with major international standards, including UL, ETL, CE, and RoHS, ensuring top-tier safety and reliability for global projects.
Yes, customization is one of our core strengths. We can customize the length, PCB width, CRI, color temperature (CCT), and waterproof ratings (IP20 to IP68) to meet your specific project needs.
Technical & Project Inquiries
For standard DC24V strips, we recommend a maximum run of 5 meters. However, our professional DMX512 series supports up to 10 meters in a single feed without noticeable brightness drop, thanks to our optimized PCB design and high-quality copper traces.
We utilize strict 3-step SDCM binning to ensure color uniformity across different batches. Our premium 2216 series offers a CRI of Ra 95+, providing superior color accuracy for luxury retail, galleries, and high-end hospitality environments.
Yes. We offer a full range of compatible accessories, including original Mean Well power supplies and various controllers (DMX, SPI, RF, and WiFi/Zigbee). Our technical team can help ensure your entire system is 100% compatible for long-term stability.
We provide a 3 to 5-year warranty depending on the specific product series. Our project-grade strips are engineered for long-term reliability and are designed to perform consistently in demanding commercial applications.