FAQ
General Inquiries
Yes, our LED strips can be cut at the designated cutting marks (marked with a scissor icon or a line). Please ensure you cut only at these points to avoid damaging the circuit.
Absolutely. We encourage our clients to test our products before placing bulk orders. Please contact our sales team to request samples for your project evaluation.
Certification options such as UL, ETL, CE, and RoHS are available depending on the product series and project requirements. Please contact us to confirm the certification details for your specific product or project.
Yes. We support customized LED lighting solutions based on project requirements, including length, color temperature, CRI, finish, mounting method, lighting layout, and packaging.
Technical & Project Inquiries
For standard DC24V strips, we recommend a maximum run of 5 meters. However, our professional DMX512 series supports up to 10 meters in a single feed without noticeable brightness drop, thanks to our optimized PCB design and high-quality copper traces.
We utilize strict 3-step SDCM binning to ensure color uniformity across different batches. Our premium 2216 series offers a CRI of Ra 95+, providing superior color accuracy for luxury retail, galleries, and high-end hospitality environments.
Yes. We offer a full range of compatible accessories, including original Mean Well power supplies and various controllers (DMX, SPI, RF, and WiFi/Zigbee). Our technical team can help ensure your entire system is 100% compatible for long-term stability.
We provide a 3 to 5-year warranty depending on the specific product series. Our project-grade strips are engineered for long-term reliability and are designed to perform consistently in demanding commercial applications.
Yes. We provide LED linear lighting solutions for offices, meeting rooms, retail spaces, hotels, showrooms, corridors, and other commercial interior projects.
Our LED linear lighting can support suspended, recessed, surface mounted, wall mounted, and custom shape installations depending on the project requirements.
Yes. We can support custom lengths, continuous runs, and custom shapes such as square, rectangle, L-shape, T-shape, cross, hexagon, and other project-based layouts.